Strike a perfect balance between cost and output
We Deliver End-To-End Solutions for Utility Companies Helping You Adapt to Dynamic Market Trends
Duis aute irure
Catering to a dynamic market
Many utility and energy companies face the challenge of catering to dynamic market trends and ever-changing customer demands without disrupting their cost-saving imperatives. Also, it becomes challenging for state-owned utilities to invest in new technologies due to budget constraints. Adding to this shrinking talent pool poses another real challenge for this industry.
So, Conneqt Digital’s range of Business Process Management (BPM) solutions to utility and energy companies to build robust and technically advanced services to balance cost and output. Our end-to-end services make outperformance achievable and elevate the company at every stage.
Business benefits
Utilities partner with the right blend of expertise and experience?
What We Offer
We provide our clients with technology, end-to-end solutions, expert manpower, and exposure to the changing market trends, thus enabling us to provide customer satisfaction at every level.
Our solution provides support for the following functions:
Customer Management Services
- Customer analytics – segmentation, NPS analysis lifetime value analysis
- Customer retention, cross-sell / up-sell
- Customer acquisition
- Customer Care – queries, correspondence (for example, IVR, chat, mail, social media)
- Exception handling
Meter-to-Cash
We act as a strategic partner with the right expertise to co-create delightful end-customer experience in their meter-to-cash (process encompassing meter installation to the collection of cash) journey governed by analytics and digital technologies. Our services include –
- Account management, billing, collections, exception management
- CIS platform (Business Process as a Service hosted with varying delivery models)
Shared Services
We provide shared services outsourcing for companies in the utilities and energy industry to keep costs at a minimum. Most CFOs share the common objective – to build an effective and efficient future-ready finance organisation, ready to face the unexpected. We empower them with the following –
- Research & analytics
- HR administration, legal services
- Finance & accounting, collections, procurement
Operational Business Intelligence
Business Intelligence (BI) is crucial in resolving the challenges faced by the utilities and energy sector. Companies in this sector are using the services of BPM providers to gain specific market insights and improve decision-making. So, we cater for them with the following –
- Build dashboards, reports and online portals for better transparency and monitoring
- Gather, integrate and analyse operational data/metrics
- Pilferage management, meter data management, outage management
- Work & asset management
Advisory Services
Utility and energy companies are constantly trying to sustain and survive in an ever-changing environment where they need to provide more energy for better global growth against the fast dwindling resources. We provide these companies with the tools they require to transform processes and optimise, such as –
- New business models like pay-as-you-go should be designed
- Innovative programmes should be designed for better customer satisfaction
- Manage customer journeys
The Conneqt Advantage
Industry Expertise
Deep Domain Expertise and Process Knowledge
Robust delivery capabilities
Adoption of best practices
Proven expertise
Blogs & Resources
Resources
Commitment towards continuous excellence and a customer-first approach forms the base of our values. Here’s how we achieve it!
Digitizing and Automating the Shipment Enrichment Process
Nullam non amet nisl puru mollis nunc nisl tincdunt eget niullam non mionu faucibus dictum varius dusat consectetur.
Providing Complete Life Cycle Management Solutions
Nullam non amet nisl puru mollis nunc nisl tincdunt eget niullam non mionu faucibus dictum varius dusat consectetur.
Migration Of Existing Oracle ERP System
Nullam non amet nisl puru mollis nunc nisl tincdunt eget niullam non mionu faucibus dictum varius dusat consectetur.
Quam nulla porttitor
Our Partners
We partner with some of the well-known technology players in the industry to serve our clients with a comprehensive digital assurance service.
