Improved shopping experience for customer retention
We Customize Retail & eCommerce Solutions for a Unique User Experience
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Competitive Retail Landscape
Retail and eCommerce players currently require improved business processes for better visibility on all aspects of their business. To thrive and grow in this fiercely competitive domain, they require real-time data and better insights that help them make data-driven decisions.
Conneqt works with several global retail and e-tail companies addressing the challenges of a changing technology world and delivering customized solutions.
Business benefits
Retail & Ecommerce partner with the right blend of expertise and experience?
What We Offer
We ensure that we provide complete support to our retail and eCommerce clients, covering the major aspects of their business. Our advanced business process management solutions help them streamline their operations and help them focus on their core competency.
Warehouse Support
- Procurement Support
- Retail and MP FBF Operations
Customer Servicing
- Order Tracking
- Shipping Management
- Returns Management
- Customer Enquiry & Support
- Feedback Management
- Technical/Helpdesk support
Customer Interface
- Surveys and Campaigns
- Product data Enquiries & Service Requests
- Dealer Management
- Complaint Management
- Loyalty Card Management
Campaign Management
- Catalogue Sales
- Up/Cross Sell
- Email Marketing services
- Affiliate Marketing services
- Telesales for Co-branded Credit Cards
Back-end Processes
- Order/Invoice Processing
- Online Store Data Management
- Payment processing
- Inventory Management
- Product CatLog Management
- MIS & Reporting
Seller Acquisition
- To manage seller acquisition and onboarding to the online marketplace (FoS)
- Lead Generation Calling + Seller Onboarding
- KYC confirmation calling for Seller Acquisition
- Voice support to Dealer, Retailers & Merchants
- Campaign Management
- Contract Management
- Collections & Accounts
On Field Support
- Order Fulfilment
- Geo Tagging of Merchants
- Track & Trace Support
- Reverse Logistics
The Conneqt Advantage
Industry Expertise
Domain Expertise
Data-driven Decision-making
Proven Track Record
Transformational Solutions
Blogs & Resources
Resources
Commitment towards continuous excellence and a customer-first approach forms the base of our values. Here’s how we achieve it!
Digitizing and Automating the Shipment Enrichment Process
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Providing Complete Life Cycle Management Solutions
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Migration Of Existing Oracle ERP System
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Our Partners
We partner with some of the well-known technology players in the industry to serve our clients with a comprehensive digital assurance service.
