Trusted automotive and manufacturing digital partner for leading car dealers
Delight your customers worldwide delivering an omnichannel digital experience with our efficient customer lifecycle management
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Digitising customer experience for automotive dealers
Customer experience trends in the automotive industry are undergoing a digital transformation paradigm shift. So, dealers need to accelerate the digital transformation of their customer experience across the complete buyers’ journey to thrive in the competitive and dynamic market. With our deep industry experience and technological expertise, we help our clients digitise their customer experience and provide efficient customer lifecycle management service.
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Domain experience delivering results
We understand that car dealers worldwide face challenges in the accelerated digitisation of their customer lifecycle management process. Hence, we deliver efficient digital customer lifecycle management support to improve operational and business efficiency. With more than twelve years of industry experience, we understand the key factors of consideration for a successful digitisation process.
The essential support that we provide our automotive clients includes:
- Integrated journey design
- Personalized digital experience
- Continuous customer access
- Digital interaction management
- Social engagement
- Digital intelligence
We ensure our clients improve customer satisfaction through successful digital customer lifecycle management from acquisition to customer support.
Business benefits
Digital assurance partner with the right blend of expertise and experience?
Our Offering
Our comprehensive automotive service offerings provide complete support across different customer journey stages, such as sales or customer acquisition, customer service, collection or retention, and business process services.
Here are our automotive digital offerings
- Digital Process Automation (DPA)
- Digital Customer Experience (DCX)
- Digital Excellence (DX)
We provide the following support as a part of our digital practices
- Sales and Marketing
- Front Office Customer Experience
- AI-Driven Digital Platform
Finally, here are some of our additional offerings
- Digital Nervous System
- Reporting/Analytics as a Service
- Finance & Accounting
- HR Outsourcing
The Conneqt Advantage
Industry Expertise
Improved Helpdesk Efficiency
Revenue Generation through extended warranty
Cost optimisation
Prompt response management with reduced TAT
Efficient supplier/requester satisfaction
Expert handling of supply chain and logistics
Blogs & Resources
Resources
Commitment towards continuous excellence and a customer-first approach forms the base of our values. Here’s how we achieve it!
Digitizing and Automating the Shipment Enrichment Process
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Providing Complete Life Cycle Management Solutions
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Migration Of Existing Oracle ERP System
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Our Partners
We partner with some of the well-known technology players in the industry to serve our clients with a comprehensive digital assurance service.
