Digital Transformation is the Future
BFSI – An Industry Under Rapid Transformation
With customers expecting smoother and more convenient financial interactions, the primary change in the BFSI sector is to automate and digitise banking and fintech organisations’ processes and streamline critical processes. The benefits of this change include a more vigorous risk management process, automation of repetitive tasks and enhanced security features.
According to Allied Market Research, the global digital transformation in the BFSI market size is expected to reach $164.08 billion by 2027, growing at a CAGR of 15.4% from 2020 to 2027.
Conneqt Digital and The Economic Time Digital Experience Webinar 2022 – “The Road Ahead for BFSI”
Snippets from the Session
Analyst Speaker- Challenges businesses are facing in digital transformation journey
Talking Points:
- Cost
- Security
- Long processes
- Lack of talent
Speaker:
Saurabh Tripathi, Managing Director and Senior Partner, BCG
Presentation: Total experience transformation: Revolutionizing businesses with low-code application platforms
Like other sectors, BFSI have also adapted customer experience transformation paradigms to effectively create best in class customer journey management (CJM) for B2C, B2E2C processes. Lowcode application platforms like Outsystems are ideal choice for rapid development and effective deployment of such strategic transformational initiatives
In this session, here is what we will focus on:
- Changing Customer expectations on Banking Experiences
- BFSI used cases for CX Transformation
- LCAP enablement- Outsystems
Speakers:
Krishnakumar Gangaatharan, Solution Architect Lead, Outsystems
Sajeev Nair, CTO – IT services, Conneqt Business Solutions
Panel discussion: Exploring the potential of next-generation platforms
Talking points:
- Unified Customer Experience
- Workflow Orchestration across Enterprises
- Common Enterprise Platforms
Speakers:
Ashwin Khorana, CIO, Ujjivan Small
Chandan Khaitan, CEO, Muthoot Digital Business
Sivakumar Nandipati, CDO, Fedfina
Kapil Jacob, Solution Consultant, ServiceNow
Srikanth Rajagopalan, Practice Head – Platform Services, Conneqt Business Solutions
Moderator
Sreyssha George, Managing Director and Partner, BCG India
Keynote Session: Accelerated Digital Transformation
Talking points:
- Newer ways of working
- Leveraging Digital Tools
- Faster business outcomes
Speaker:
Arjun Ramaraju, CEO, Conneqt Business Solutions
Interview: Cybersecurity risk management: Prioritizing threats with strategic approach
Talking Points:
- Cybersecurity challenges in Indian Banking System
- RBI Regulatory Compliances
Speaker:
Pazhamalai Jayaram, Cybersecurity Advisor
Moderator:
Mohan Chennasamudra, Chief Business Officer, Conneqt Business Solutions
Vote of thanks by Shaji Pillai, Sr. Vice President and Head of Strategic Sales, Conneqt Business Solutions
